Terms and Conditions


General Information on Product Ordering (For Physical Product)

  • Physical products will be delivered direct to your door within 2 working days.
  • All postage and packing fees are included in the stated price. We aim to deliver to all UAE addresses inside 2 working days.
  • For other countries physical products would be delivered within 5 to 7 working days by courier service.

General Information on Product Ordering (For Digital Downloadable Product)

  • All downloadable digital products link will sent to you by email within 24 hours time after your payment authorized.

Return Policy

Please note that DW permits the return of products only under the following circumstances and that all other sales are final.

Complaint Resolution Policy

For more information regarding administrative policies such as complaint and refund, please contact our offices at (+971) 50 3874003 or email us on info@databaseworldwide.com

Defective Items (For Physical Products)

If you believe your purchase is defective within the first 10 days of your purchase, please call Technical Support at info@databaseworldwide.com or go to https://databaseworldwide.com and fill contact us form. If the Technical Support agent determines that your product should be replaced, you will receive authorization to return the product.

Wrong Items Shipped (For Physical Products)

If you receive items you did not order, call +971 50 3874003 or email at info@databaseworldwide.com You will receive authorization to return the product.

Return Refund Policy (For Digital Downloadable Products)

All digital downloadable products related to database, we deliver by download link by email after payment authorized by credit card, debit card or PayPal

We dont have any refund policy for all digital products which related to downloads item.

After your payment we deliver the digital product by email, if you not receive our email in case in 24 hours time you can request multiple time so we will review and resend the link again.

If you have any confusion or not satisfied with our website content we request you to don’t buy anything until you not completed satisfied. once the digital goods purchased will not be refunded.

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